Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sharon Piper

Sharon Piper

January 31, 2026

5  out of  5
rating by Sharon Piper
"Sweet and understanding of an old lady.Needed to give mileage on car."
We responded:
"Thank you for the fantastic review, Sharon! We are always here to help with your insurance needs here in Santa Rosa . "
Profile photo of Kazi T

Kazi T

January 29, 2026

5  out of  5
rating by Kazi T
"Dealt with Claudia multiple times and the rest of team are always ready to help . Would definitely recommend them."
We responded:
"Thanks so much for the amazing review, Kazi! We really appreciate your support here in Santa Rosa . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Eddie Sandoval’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Santa Rosa . "
Profile photo of Nancy Pless-Phillippe

Nancy Pless-Phillippe

January 29, 2026

5  out of  5
rating by Nancy Pless-Phillippe
"Francesca answered all my questions patiently and clearly. She was wonderful."
Profile photo of felecia pederson

felecia pederson

January 27, 2026

5  out of  5
rating by felecia pederson
"Wonderful customer service"
We responded:
"Thank you for the fantastic review, felecia! We are always here to help with your insurance needs here in Santa Rosa . "
Profile photo of roseanna gonzalez

roseanna gonzalez

January 24, 2026

4  out of  5
rating by roseanna gonzalez
"Very friendly, professional and knowledgeable. Thank you for your time!"
We responded:
"Thanks so much for the great review! Here on State Farm Agent Eddie Sandoval’s Team, we are always looking for ways to improve, so if you have any suggestions, we are all ears. "
Profile photo of lady Ramirez

lady Ramirez

January 22, 2026

5  out of  5
rating by lady Ramirez
"Great , customer service and knowledge about changes requested on my policy . Thank you Claudia!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Santa Rosa to know that you had such a wonderful experience with us here on State Farm Agent Eddie Sandoval’s Team. Thank you so much for the 5-stars, lady! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Eddie Sandoval’s Team anytime. "
Profile photo of Vanessa Bastian

Vanessa Bastian

January 19, 2026

5  out of  5
rating by Vanessa Bastian
"Cristina Northrop was very helpful and easy to get a hold of. We dropped Gieco because it’s almost impossible to get a live person on the phone, whereas with State Farm, they are always available!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Eddie Sandoval’s Team. "
Profile photo of Brenda Castillo

Brenda Castillo

January 15, 2026

5  out of  5
rating by Brenda Castillo
"solo para felicitar a Cristina mi ajente muy amable y resolvió mi problema en segundos agregando otro vehículo los recomido 100 %"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra mucho saber que Cristina te brindó una atención amable y resolvió tu problema rápidamente. Agradecemos tu recomendación y esperamos seguir ayudándote en lo que necesites. ¡Saludos!"
Profile photo of Joe Williams

Joe Williams

December 23, 2025

5  out of  5
rating by Joe Williams
"Claudia Padilla-Santos helped me get my insurance reinstated for my converted school bus. She was really nice and made my experience quick and easy."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Claudia Padilla-Santos provided you with quick and easy service to get your insurance reinstated for your converted school bus. We'll be sure to pass along your compliments to her. If you need any further assistance, please don't hesitate to reach out!"
Profile photo of Ren Magana

Ren Magana

December 4, 2025

5  out of  5
rating by Ren Magana
"Claudia is always on point ! Great service always"
We responded:
"Thank you for the review, your feedback is much appreciated 🙏"
Profile photo of Fran Carbonaro

Fran Carbonaro

December 2, 2025

1  out of  5
rating by Fran Carbonaro
"I had the agonizing & traumatic experience of being in a bad accident that I have been found liable for. My previous driving record is excellent and this is the only accident I have caused in 58 years of driving! Because my car was totaled, I opted to cancel my insurance until I was ready to drive again (which was 3 months). I was told by Kendra that I would be able to reinstate my coverage and to call 3 days before I would get my next car. I did exactly this and was then told (by someone else in the office) that they would no longer cover me. After speaking to a high-risk auto broker today (who shall go unnamed) I was told that this agent "threw me under the bus" and I should have been counseled to MAINTAIN my policy and NOT cancel it when I did. Insurance is a LOUSY business. They want your money but aren't there for you when you need them the most."
We responded:
"Thank you for sharing your experience. We are truly sorry to hear about the accident and the frustration you’ve encountered with your insurance coverage. Our goal is always to provide clear guidance and support, especially during difficult times. We regret any miscommunication that may have occurred regarding the cancellation and reinstatement of your policy. We understand how important it is to have reliable coverage and clear advice, and we take your feedback seriously. Your satisfaction is important to us, and we want to ensure we address your concerns appropriately. Thank you again for your feedback. We hope to have the chance to restore your trust."
Profile photo of Gabriela Alvarez

Gabriela Alvarez

November 16, 2025

5  out of  5
rating by Gabriela Alvarez
"Eddie y sus trabajadoras son amables y lindas personas. Siempre estan ay para un buen servisio. Muchas gracias."
We responded:
"Thank you for your review, your feedback is truly appreciated."
Profile photo of Fermin Robles Arechiga

Fermin Robles Arechiga

November 13, 2025

5  out of  5
rating by Fermin Robles Arechiga
"Buen servicio y muy amable"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que recibiste un buen servicio y que nuestro equipo fue amable. Estamos aquí para ayudarte siempre que lo necesites. ¡Esperamos verte pronto!"
Profile photo of Juan Corona

Juan Corona

November 13, 2025

5  out of  5
rating by Juan Corona
"Claudia me da exelete servicio"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra mucho saber que Claudia te ha brindado un excelente servicio. Estamos aquí para ayudarte en lo que necesites. ¡Gracias por confiar en nosotros!"
Profile photo of Brenda Saucedo

Brenda Saucedo

November 13, 2025

5  out of  5
rating by Brenda Saucedo
"I have been insured with State Farm, specifically Eddie Sandoval Agency for many years. I have had communications with Claudia Paddia, Christina Northcroft as well as Eddie Sandoval. I have been extremely pleased with the service I have received from the Sandoval Agency. My most recent inquiries were with Claudia Paddia for payments, with Christina for a new auto quote, the service was prompt and with ease. State Farm has been there when we needed them most, when we suffered natural disaster, they were very helpful and really came through for us. Thank you State Farm, thank you Claudia, Christina, thank you Eddie Sandoval. Satisfied customer Brenda Kindopp"
We responded:
"Thank you so much for your kind and thoughtful review! We truly appreciate your loyalty to the Eddie Sandoval Agency over the years. It’s wonderful to hear that Claudia, Christina, and Eddie have provided you with prompt, helpful, and caring service—especially during challenging times like natural disasters. Your trust means a great deal to us, and we’re honored to be there for you whenever you need us. If there’s ever anything more we can do, please don’t hesitate to reach out. Thanks again for being a valued member of the State Farm family!"
Profile photo of Frank Moles

Frank Moles

November 12, 2025

5  out of  5
rating by Frank Moles
"I was very happy with Francesca service very helpful Thank You"
We responded:
"Thank you for the 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Dan

Dan

November 10, 2025

5  out of  5
rating by Dan
"Claudia was very helpful"
Profile photo of Luciano Hernandez

Luciano Hernandez

November 8, 2025

5  out of  5
rating by Luciano Hernandez
"Everything was great, great service"
Profile photo of Sarai Barba

Sarai Barba

November 8, 2025

5  out of  5
rating by Sarai Barba
"Calaudia Is simply Amazing !!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Claudia provided you with an amazing experience. We'll be sure to pass along your compliments to her!"
Profile photo of Sergio Hercules

Sergio Hercules

November 7, 2025

5  out of  5
rating by Sergio Hercules
"Claudia santos grasias por ser amable y siempre me ayudas en todo"
We responded:
"Thank you for the 5 star review! We appreciate and value your business."
Profile photo of Lorena Barreto

Lorena Barreto

November 5, 2025

5  out of  5
rating by Lorena Barreto
"Son muy amables Cristina en espesial es muy amable y yo le pongo 5 Estrella 😁"
We responded:
"¡Muchas gracias por tus amables palabras, Lorena! Nos alegra mucho saber que tuviste una excelente experiencia y que Cristina te brindó un servicio tan excelente. Agradecemos sinceramente tu calificación de 5 estrellas y esperamos poder atenderte nuevamente muy pronto."
Profile photo of Heather Johnstone

Heather Johnstone

November 5, 2025

5  out of  5
rating by Heather Johnstone
"I had such a wonderful experience with Cristina Northcroft! She’s so kind, patient, and really cares about her customers. You can tell she loves what she does and always makes sure you feel comfortable and taken care of. Her positive attitude and attention to detail make everything go so smoothly. It’s hard to find such great customer service these days, but she truly goes the extra mile. I highly recommend her to anyone looking for someone who truly cares!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Cristina Northcroft. She truly is dedicated to providing exceptional care and making sure every customer feels comfortable and valued. Your kind words about her kindness, patience, and attention to detail mean a lot to us. We appreciate your recommendation and look forward to serving you again in the future!"
Profile photo of Roseanna Carlson

Roseanna Carlson

November 5, 2025

5  out of  5
rating by Roseanna Carlson
"Cristina is informative and joy to work with!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Cristina was informative and a joy to work with. We appreciate your feedback and look forward to assisting you again!"
Profile photo of Melissa Nesvold

Melissa Nesvold

October 29, 2025

5  out of  5
rating by Melissa Nesvold
"I’ve worked with Cristina Northcroft a few different times and she has been amazing in assisting with any policy questions I’ve had and has help clarify confusions we have had over the last few years. We appreciated her patience and kindness. She was simply wonderful to work with."
We responded:
"Thank you so much for your kind words and continued trust! We're thrilled to hear that Cristina has been able to assist you with your policy questions and provide clarity over the years. Your appreciation means a lot to us, and we'll be sure to pass along your compliments to her. Looking forward to working with you again in the future!"
Profile photo of Britney Hernandez

Britney Hernandez

October 27, 2025

5  out of  5
rating by Britney Hernandez
"Chrissy was so helpful! She has the best customer service and really cares about her clients! Thank you!!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Cristina provided such caring and exceptional customer service. We truly appreciate your kind words and look forward to serving you again!"